To protect your shopping rights and ensure the quality of goods during delivery, we have established the following return policy:

1. On‑site Inspection and Refusal

  • When the courier delivers your package, please open and inspect the item immediately in the presence of the courier.
  • If you find any quality issues (e.g., damage, deformation, functional defects, incorrect specifications, or mismatch with your order), you have the right to refuse delivery on the spot.
  • Once refused, the courier will return the package to us. We will then arrange a full refund or re‑shipment (your choice) at no extra cost to you.

2. After Signing for the Package

  • By signing for the delivery, you confirm that the product’s appearance, quantity, and specifications are correct and meet your expectations.
  • After signing, we will not accept returns or exchanges due to personal preference or non‑quality reasons.
  • If a hidden quality issue is discovered after signing (e.g., the product fails within a few days of use), please contact our customer service. We will handle such cases on a case‑by‑case basis.

3. Return/Exchange Process (for on‑site refusal only)

  • If you choose to refuse the package, simply inform the courier – no paperwork is required from your side.
  • Once the returned package reaches our warehouse, we will process your refund or reshipment request within 3 business days.
  • Refunds will be issued to your original payment method; reshipped items will be sent out as soon as possible.

4. Contact Us

If you have any questions or need assistance with your order, please feel free to reach out:

  • Customer Service Email: karamatullah855@gmail.com
  • Customer Service Phone: 16696375285
  • (You may also use the “Contact Us” form on our website.)

We reserve the right to modify or interpret this policy. Any changes will be posted on this page.